It’s a bit more expensive, but you can always get a full refund. All tickets and bus tracking must be done electronically. So if you think you may need to cancel your trip, it’s a good idea to book a Flexible Fare. Greyhound Bus Lines The Clarence Muehlberger Travel Center is now an E-Stop for Greyhound Bus Lines. Adjustments cannot be made retroactively. You must enter a promo code or get your discount when purchasing your ticket. You can’t get a refund if you have partially used both parts of a round-trip ticket, if you’ve lost your ticket, if the bus is late or due to uncontrollable circumstances, or because you’ve bought a full price ticket but were eligible for a discount. There are also some exceptions to this policy, even for Flexible Fare tickets. However, you can change the date and time of your trip for a fee of $20. Non-refundable tickets, like Economy and Economy Extra tickets, cannot be refunded. You can even get a refund if you used a Greyhound discount code to make your purchase.

Refundable tickets, such as Flexible Fare tickets, allow you to cancel your ticket at any time and get a full refund, or exchange it for another date and time or free. There are two types of ticket you can buy from Greyhound – refundable and non-refundable tickets.

Booked a trip you can’t go on? Wondering if you can cancel it? Here’s what you need to know about ticket refunds & exchanges with Greyhound.

Grey hound bus